FWD Vietnam
Life insurance mobile app for FWD Vietnam enabling policy management, claims submission, and health benefit access for hundreds of thousands of policyholders.
The Challenge
Building a reliable, secure mobile interface for complex insurance workflows — policy lookups, medical claims, and benefit card management — that works consistently across a wide range of Android and iOS device tiers prevalent in the Vietnamese market.
The Solution
Delivered a React Native application with offline-capable policy data caching via Redux Persist, biometric authentication, and a document upload pipeline with on-device compression to handle slow network conditions gracefully.
FWD Vietnam is one of the fastest-growing life insurance companies in Southeast Asia. Their mobile app serves as the primary self-service channel for over half a million policyholders — enabling them to view coverage details, submit medical reimbursement claims, download tax documents, and access their FWD Health digital card without visiting a branch or calling a hotline.
Challenge
Insurance apps serve users during stressful moments — submitting a hospital claim, checking coverage before a procedure, or finding an emergency contact. Reliability and clarity are non-negotiable. The app needed to function gracefully on mid-range Android devices common in Vietnam, where RAM constraints and patchy 4G connectivity could cause failures in document upload flows. Handling sensitive personal and medical data also required a security posture aligned with Vietnamese data protection regulations and FWD’s global security standards.
Solution
The React Native codebase targets both iOS and Android from a shared TypeScript codebase. Redux Persist caches policy summaries locally so core information is accessible even when offline. Document uploads for claims are compressed on-device using a native image processing library before transmission, reducing failed uploads on slow connections by over 70%. Biometric authentication (Face ID, Touch ID, fingerprint) is implemented via a React Native biometrics bridge, with a PIN fallback for unsupported devices. Firebase Crashlytics and Analytics provide real-time error monitoring and funnel visibility for the product team.
Key Features
- Policy dashboard with coverage summary, premium schedule, and benefit breakdown
- Medical claims submission with document photo capture and on-device compression
- Digital FWD Health card for cashless medical facility access
- Biometric login with Face ID, Touch ID, and fingerprint support
- Offline-capable policy data via Redux Persist for low-connectivity scenarios
- Push notifications for claim status updates and premium due reminders
- In-app chat support with handoff to human agents for complex queries